How To Return Your Kegs
1. Purchase a Keg Return Label
When you’re ready to return your kegs, simply purchase a Keg Return Label on TheCru.ie and select your preferred collection date.
Please note:
DPD collections are available Monday to Friday only.
2. Collection Address
By default, the courier will collect your kegs from your original delivery address.
If you need the kegs collected from a different location, include the full address (with Eircode) in your order notes.
3. Packaging Your Kegs
Kegs must be returned in a box — couriers cannot accept loose kegs.
4. Labelling Your Return
Each Keg Return Label covers one box only.
If you are returning multiple boxes, additional charges may apply.
Before sending your kegs, make sure to:
- Clearly write your name and email address on or inside the box
- Securely seal the box for transport
Returns without clear contact details may not be eligible for voucher credit.
5. Return Address
Please include the following return address on your box:
TheCru.ie
94 Millennium Trade Park
Ballycoolin
Dublin 11
D11 NY19
Ireland
6. Tracking Your Return
Your courier will provide a tracking number once your kegs are collected.
We recommend keeping this until your return has been processed.
Receiving Your Voucher
Once your return has been received and checked, your voucher will be issued to the email address provided.
Your voucher can be used online only at TheCru.ie.
Need Help?
If you have any questions about returning your kegs or receiving your voucher, please contact: Orders@TheCru.ie