About TheCru.ie & Ordering Online
Who are you?
We’re TheCru.ie – the online branch of O’Brien Retail Concepts Ltd, the proud owners of Carry Out Off Licence Tyrrelstown and Carry Out Off Licence Mulhuddart in Dublin 15. From 2014 to 2022, we traded as TheBeerClub.ie, focusing on craft beer. Now, we’re all about craft beer, whiskey, kegs, and more – delivered across Ireland.
Are you an Irish-owned business?
Yes – we’re 100% Irish-owned and operated, based in Dublin 15. We love supporting local craft producers and sharing the best drinks from Ireland and beyond.
Is there a minimum order amount to shop online?
No – there’s no minimum order. Order exactly what you need – big or small – and we’ll make sure it’s packed with care.
Can I create an account?
Yes! Creating an account makes ordering faster and easier. You can save your delivery addresses and phone numbers for future orders. For security reasons, we don’t store your card details – you’ll enter them each time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, etc.). Payment is secure and encrypted.
Do you offer subscriptions or gift services?
Yes! We offer monthly craft beer subscriptions and a range of curated gift sets. Perfect for birthdays, Father’s Day, or just because.
Delivery & Click & Collect
Where do you deliver to?
We deliver nationwide across Ireland, to Northern Ireland, and select European countries. See our detailed Delivery & Collection page for shipping rates and timeframes.
How long does delivery take?
We usually dispatch orders the next working day from our Dublin 15 base.
Island of Ireland: Most orders arrive in 2 working days, but it can take up to 5 days.
Busy periods: Black Friday, Christmas, or Father’s Day may see slight delays.
Who are your delivery partners?
We use trusted carriers:
Do you offer same-day delivery in Dublin?
Not at the moment – but most Dublin orders with DPD arrive the next working day.
Can I track my delivery?
If you’d like tracking info, just email us at orders@TheCru.ie and we’ll get it for you. We’re always happy to help.
Do you send dispatch confirmation emails?
Currently, our website provider does not send automatic dispatch emails. It’s a system limitation, not us! If you have questions about your order, feel free to email us and we’ll be happy to help.
Do you offer Click & Collect?
Yes! Order online and choose Click & Collect at checkout. Your order is usually ready the next working day at Carry Out Tyrrelstown, Dublin 15.
Please wait for your ‘ready for collection’ email before coming to the store.
How long will you hold Click & Collect orders?
We’ll hold collection orders for 10 working days. If you need more time, just email us – we’re happy to help! After 10 days, uncollected orders are cancelled and a 25% restocking fee applies (25% of the original purchase price).
Returns & Refunds
Can I cancel my order?
Yes – you can cancel any order up to the point of dispatch at no charge. Email orders@TheCru.ie or call +353 (0)1 485 3171 with your order reference number.
Can I return or exchange my order?
Yes – you have 15 days from delivery to return or exchange your items.
Free in-store returns: Bring them to Carry Out Tyrrelstown, Dublin 15, with a printout of your confirmation email.
Postal returns: You’ll cover the postage costs. Use the original packaging and ensure items are in resaleable condition. Sets (like gift boxes) must be complete.
Refunds go back to the card used for purchase and can take up to 10 working days (depending on your bank).
What if my package is damaged or doesn’t arrive?
If your order arrives damaged or faulty, or if you’re worried it hasn’t arrived, contact us immediately at orders@TheCru.ie or +353 (0)1 485 3171. We’ll offer a replacement or full refund, including any delivery charges.
Kegs, Machines & Shipping Tips
Do you deliver kegs and beer dispensers?
Yes! We deliver PerfectDraft kegs, Blade kegs, mini kegs, and the PerfectDraft and Blade machines themselves. All are carefully packed and delivered from Dublin 15.
How can I maximise the cost of shipping?
Our standard shipping box has 12 slots for bottles and cans.
If we can safely pack your order into fewer boxes, we’ll automatically refund any extra shipping fees.
Other Common Questions
Do you check age for alcohol delivery?
Yes – deliveries must be received by someone 18 or older. Couriers may ask for ID to comply with Irish alcohol laws.
Do you use recyclable packaging?
Yes! We use recyclable and reusable materials whenever possible to reduce waste and protect your drinks.
Why choose TheCru.ie?
We’re a family-run Irish business based in Dublin 15, passionate about craft beer, whiskey, and supporting local producers. We taste everything we stock and love sharing stories about each drink – whether you’re in Dublin or anywhere in Ireland.
Still have questions?
We’re always here to help! Email orders@TheCru.ie, call +353 (0)1 485 3171, or visit our Contact Us page. You can also pop in to Carry Out Tyrrelstown, Dublin 15 and chat with our team – we’re your friendly, local drinks experts.