Here you'll find answers to some of the most common questions about ordering from TheCru.ie, delivery, Click & Collect, returns, payments and our products.

If you can't find what you're looking for, email orders@thecru.ie or call us on (01) 485 3171 and we'll be happy to help.

About TheCru.ie & Ordering Online

Who are TheCru.ie?

TheCru.ie is an Irish, family-run online drinks retailer operated by O'Brien Retail Concepts Limited.

Our family business has been trading since 2004, and our online business previously traded as TheBeerClub.ie before becoming TheCru.ie.

We specialise in craft beer, Irish whiskey, international beer, spirits, wine, gifting and other carefully selected drinks from Ireland and around the world.

Our Head Office is in Dublin 11, with our physical shop and Click & Collect location at Carry Out Tyrrelstown, Dublin 15.

You can read more about our history on our About Us page.

Are you an Irish-owned business?

Yes. We're an Irish, family-run business serving customers throughout Ireland from Dublin.

You can read more about us on our About Us page.

Is there a minimum order?

No. There is no minimum order value when shopping on TheCru.ie.

Delivery charges may apply depending on your order and delivery destination. Please see our Delivery & Collection page for current shipping rates.

Do you offer free delivery?

Yes. Orders over €250 qualify for free shipping within the Republic of Ireland and Northern Ireland. Free shipping is applied automatically at checkout.

See our Delivery & Collection page for current shipping rates, destinations and delivery information.

Can I create an account?

Yes. Creating an account can make future orders quicker and allows you to manage information associated with your account.

For security reasons, we do not store your full credit or debit card details.

What payment methods do you accept?

We accept the payment methods displayed at checkout, including major credit and debit cards.

Payments are securely processed using our payment provider, Opayo.

Do you offer gift options?

Yes. We have a wide range of gifts, including craft beer boxes, hampers, gift sets, subscriptions and gift vouchers.

Browse our Gifts range for the current selection.

Do you offer craft beer subscriptions?

Yes. Our monthly craft beer subscriptions are available in different sizes and include a changing selection of beers to discover each month.

See our Craft Beer Subscriptions page for current options, pricing and dispatch information.

Delivery & Click & Collect

Where do you deliver?

We deliver throughout the Republic of Ireland and Northern Ireland, as well as to selected European countries.

Available destinations, current shipping prices and estimated delivery times are listed on our Delivery & Collection page.

When will my order be dispatched?

Orders placed before 9am on a working day are typically dispatched the same working day.

Orders placed after 9am are typically dispatched the next working day.

Orders placed on weekends or bank holidays are typically dispatched on the next working day.

How long does delivery take?

Delivery time depends on the destination and courier.

For the Republic of Ireland, DPD deliveries are typically made on the next working day following dispatch, while An Post deliveries typically take approximately 2–3 working days from dispatch.

Northern Ireland orders are sent with DPD and are typically delivered on the next working day following dispatch.

These are estimated delivery times and are not guaranteed.

During peak periods, particularly from mid-November and throughout December, deliveries may take longer.

See our Delivery & Collection page for full delivery information and European delivery estimates.

Which couriers do you use?

For deliveries within the Republic of Ireland, we use DPD and An Post. The courier used will depend on the contents and requirements of your order.

Northern Ireland orders are sent with DPD.

For selected European destinations, we use DPD.

Full courier and delivery information is available on our Delivery & Collection page.

Can I request delivery on a specific date?

We do not currently offer named-day delivery or guarantee delivery by a particular date.

If you need your order for a birthday, party, Christmas or another specific occasion, we strongly recommend ordering as early as possible and allowing plenty of time for delivery.

If you're unsure when to order, email orders@thecru.ie and we'll do our best to advise you.

Do you offer same-day delivery?

No. We do not currently offer same-day delivery.

Can I track my delivery?

Tracking availability depends on the courier and delivery service used.

If you need an update on your order, please email orders@thecru.ie and we'll be happy to help.

What happens if I'm not home when delivery is attempted?

What happens after an unsuccessful delivery attempt will depend on the courier. They may attempt delivery again or provide options for arranging another delivery.

If your order is ultimately returned to us following an unsuccessful delivery, please contact us and we'll help arrange the next steps.

Can I change my delivery address after ordering?

Please email orders@thecru.ie as soon as possible if you need to change your delivery address.

If your order has not yet been dispatched, we'll do our best to update it. Once an order has been dispatched, it may not be possible to change the delivery address.

Do you offer Click & Collect?

Yes. Free Click & Collect is available from:

Carry Out Tyrrelstown
Unit 7 The Plaza
Tyrrelstown Town Centre
Dublin 15
D15 XF21

Please wait until you receive your Ready for Collection email before travelling to the store.

See our Delivery & Collection page for full Click & Collect information.

How quickly will my Click & Collect order be ready?

Orders are often ready within a few hours, depending on when the order is placed and how busy the store is.

Please wait until you receive your Ready for Collection email before travelling to collect your order.

How long will you hold my Click & Collect order?

We hold Click & Collect orders for 10 working days from the date you receive your Ready for Collection email.

If you need more time because of illness, travel or other circumstances, please contact us before the collection period expires and we'll be happy to extend it where possible.

If an order remains uncollected after 10 working days and you haven't contacted us to cancel or arrange additional collection time, we may cancel the order and a 25% restocking fee may apply.

This does not affect your statutory consumer rights.

Cancellations, Returns & Refunds

Can I cancel my order before it is dispatched?

Yes. If your order has not yet been dispatched, contact us as soon as possible and we'll do our best to cancel it before it leaves us.

Email orders@thecru.ie or call (01) 485 3171 and include your order number.

Can I change my mind after receiving an online order?

For most goods purchased online, consumers generally have a statutory 14-day cooling-off period.

You generally have 14 days from receiving your order to tell us that you wish to cancel. Once you have notified us, you generally have a further 14 days to return the goods.

Certain goods and circumstances may be excluded from the statutory right to cancel where provided for by law.

Please see our Returns Policy for full cancellation and returns information.

How do I return an unwanted order?

You can return an order to our Dublin 15 store or arrange to send it back to us.

For change-of-mind returns, you are generally responsible for the direct cost of returning the goods.

Please contact orders@thecru.ie before sending a return so we can provide the appropriate return details.

See our Returns Policy for full information about returns, cancellations and refunds.

Can I return an online order to the store?

Yes. Online orders can be returned free of charge to:

Carry Out Tyrrelstown
Unit 7 The Plaza
Tyrrelstown Town Centre
Dublin 15
D15 XF21

Please bring your order confirmation or order number with you.

When will I receive my refund?

Refunds are processed in accordance with the applicable cancellation and consumer rights.

Where you exercise your statutory right to cancel, we will process the refund without undue delay and within the applicable statutory timeframe.

For returned goods, we may withhold the refund until we have received the goods back or you provide evidence that they have been sent back to us, whichever happens first.

Once we have processed the refund, the time it takes to appear in your account will depend on your bank or payment provider.

What if my order arrives damaged, faulty or incorrect?

Please contact us as soon as possible at orders@thecru.ie or (01) 485 3171.

Include your order number and details of the problem. Photographs may also be helpful if something has been damaged in transit.

We'll work with you to arrange the appropriate solution in accordance with your consumer rights.

You can find more information in our Returns Policy.

Kegs & Beer Dispensers

Do you sell kegs and beer dispenser machines?

Yes. TheCru.ie stocks selected beer kegs and beer dispensing products.

For our specialist keg range, including a wider selection of kegs, dispensing equipment and home-bar products, visit TheKegCru.ie.

Can all kegs be delivered?

No. Delivery availability depends on the type and size of keg.

Some kegs and dispensing products can be shipped nationwide, while larger products may have collection or delivery restrictions.

Please check the individual product page for the delivery options available for the particular product you're ordering, or see our Delivery & Collection information.

How are shipping charges calculated?

Our standard shipping rate covers one shipping box. If your order requires more than one shipping box, additional shipping charges may apply.

See our Delivery & Collection page for current shipping prices and information.

Alcohol & Age Verification

Do I need to be 18 to order from TheCru.ie?

Yes. You must be 18 years of age or older to purchase alcohol from TheCru.ie.

The person receiving or collecting an order containing alcohol must also be aged 18 or over.

Will I be asked for ID?

You may be asked to provide valid proof of age if your age cannot be reasonably verified.

If satisfactory proof of age cannot be provided when requested, the delivery or collection may be refused.

Please see our Over 18s & Age Verification Policy for more information.