Cancelling Your Order Before Dispatch
You can cancel your order at any time before dispatch at no cost. Simply contact us by phone on (01) 485 3171 or email orders@TheCru.ie. Please include your order reference number so we can locate your order quickly.
14-Day Cooling-Off Period
In line with consumer rights, you have a 14-day cooling-off period, starting from the day after your order is delivered. During this time, you can cancel for any reason.
Once we receive your request, we’ll help arrange the return and issue a refund within 30 days. If your items are not faulty or damaged, the cost of returning the goods is your responsibility.
Returned items must be in resaleable condition, with labels intact. For mixed packs or hampers, the full set must be returned complete.
Returning or Exchanging Your Order
You can return or exchange your order within 15 days of receiving it. Please contact us first at orders@TheCru.ie or (01) 485 3171 to let us know and confirm how you'd like to return the items.
Free Returns In-Store
You can return your order free of charge at our Dublin 15 store:
Carry Out Tyrrelstown, Tyrrelstown Town Centre, Dublin 15
Please bring a printout of your order confirmation email. Refunds are issued to the card used in the original purchase and may take up to 10 working days, depending on your bank.
Posting Returns
If returning by post, please use secure packaging (your original box is ideal) to protect the contents. You’re responsible for ensuring the goods arrive in resaleable condition and covering postage costs unless the items are faulty or damaged.
Damaged or Faulty Items
We do our best to pack every order carefully, but if something arrives broken or faulty, we’ll fix it fast. Just contact us straight away at orders@TheCru.ie or (01) 485 3171. We’ll offer a full refund or a replacement, including any delivery charges.
Click & Collect – Uncollected Orders
If you’ve chosen Click & Collect, please collect your order within 10 working days of receiving your “ready for collection” email.
You may cancel within the 10-day window by emailing orders@TheCru.ie.
If the order remains uncollected after 10 working days, it will be cancelled and subject to a 25% restocking fee (25% of the original purchase price).
This fee applies only to cancelled collection orders that are not picked up within the window.