How does Click & Collect work?
Order online and select Click & Collect at checkout. We'll email you when your order is ready for collection from Carry Out Tyrrelstown, Dublin 15 – usually the next working day.
Please wait until you receive your Ready for Collection email before travelling to the store.
When will my order be dispatched?
Orders placed before 9am on a working day are typically dispatched the same working day.
Orders placed after 9am are typically dispatched the next working day. Orders placed on weekends or bank holidays are typically dispatched on the next working day.
How long does delivery take?
Delivery times depend on the destination and courier used.
For the Republic of Ireland, DPD deliveries are typically made on the next working day following dispatch, while An Post deliveries typically take approximately 2–3 working days.
Northern Ireland orders are sent with DPD and are typically delivered on the next working day following dispatch.
These are estimated delivery times and are not guaranteed. During peak periods, particularly from mid-November and throughout December, deliveries may take longer.
Can I request delivery on a specific date?
We do not currently offer named-day delivery or guarantee delivery by a specific date.
If you need your order for a birthday, party, Christmas or another specific date, we recommend ordering as early as possible and allowing plenty of time for delivery.
If you're unsure when to order, email us at orders@thecru.ie and we'll do our best to advise you.
Do you deliver throughout Ireland and Northern Ireland?
Yes. We deliver throughout the Republic of Ireland and Northern Ireland.
We also deliver to selected European countries. Please see our shipping tables above for current destinations, prices and estimated delivery times.
Do you deliver kegs and beer dispenser machines?
Yes. We deliver many of our kegs and beer dispenser machines throughout Ireland.
Please check the individual product page for any delivery restrictions that apply to a particular product.
Can I track my delivery?
Tracking availability depends on the courier and delivery service used.
If you need an update on your order, please email orders@thecru.ie and we'll be happy to help.
What happens if I'm not home when delivery is attempted?
What happens after an unsuccessful delivery attempt will depend on the courier. They may attempt delivery again or provide options for arranging another delivery.
If your order is ultimately returned to us following unsuccessful delivery, please contact us and we'll help arrange the next steps.
Do you offer same-day delivery?
No. We do not currently offer same-day delivery.
Orders placed before 9am on a working day are typically dispatched the same working day, while orders placed after 9am are typically dispatched the next working day.
Can I change my delivery address after ordering?
Please email orders@thecru.ie as soon as possible if you need to change your delivery address.
If your order has not yet been dispatched, we'll do our best to update it. Once an order has been dispatched, it may not be possible to change the delivery address.
What happens if I can't collect my order within 10 working days?
We hold Click & Collect orders for 10 working days from the date they are ready for collection.
If you need more time due to illness, travel or other circumstances, please email orders@thecru.ie before the collection period expires and we'll be happy to help where possible.
Orders not collected within the collection period may be cancelled in accordance with our collection terms.
Which couriers do you use?
For deliveries within the Republic of Ireland, we use both DPD and An Post. The courier used will depend on the contents and requirements of your order.
Northern Ireland orders are sent with DPD.
For selected European destinations, we use DPD.